Refund policy
Returns & Refunds
We want you to be settled with your piece. Here's exactly how returns, cancellations, and damage claims work — please read this before ordering.
Returns
Requesting a return. Contact us within 30 days of delivery to request a return authorization. Please don't ship anything back before it's authorized; unauthorized returns can't be processed properly. To start, email support@easeor.com with the name on the order, the item or items you'd like to return, and the reason for the return.
If the piece is damaged, defective, or incorrect. This is on us. We'll arrange a prepaid return at our expense and issue a full refund once the piece is received back at the warehouse. For these cases, please see Damage & Claims below first — a refused delivery or a replacement is often the faster path.
Returns for any other reason. You're welcome to return an eligible piece within the 30-day window, but you're responsible for the return shipping. Free shipping applies to delivery within the contiguous United States; it does not cover the return leg on a non-defective return. The actual return shipping cost is deducted from your refund. We don't charge a separate restocking fee.
Condition. Returned pieces should be in their original condition and original packaging. Keep the box and protective materials until you're certain you're keeping the piece.
Refunds. Approved refunds are issued to the original payment method shortly after the returned piece is received and checked at the warehouse.
Cancellations
Orders can move quickly, so we can't guarantee that an order can be stopped before it ships. Please review your order carefully before submitting — the item, the quantity, and the shipping address.
Before it ships. Contact us at support@easeor.com as soon as possible. We'll do our best to catch it, but we can't promise it.
After it ships. The cleanest way to cancel is to refuse the delivery. Once the piece is back at the warehouse, we issue a refund less any applicable return shipping. While shipping out to you is free, you're responsible for the actual shipping cost incurred on an order canceled after it has shipped; that cost is deducted from the refund.
Damage & Claims
We pack carefully, but furniture travels a long way. If a piece looks wrong on arrival, here's exactly what to do.
- Inspect before you accept it. If the piece appears damaged, defective, or incorrect, refuse the delivery with the carrier. Once a delivery is refused, you can choose a full refund or a replacement sent at no additional cost.
- If you notice damage only after unpacking (concealed damage). Contact us as soon as possible at support@easeor.com. Include a clear description of the damage or defect, any relevant part numbers, and photographs of both the packaging and the piece.
- We handle the claim. Once we have your details, we file the claim with the carrier or manufacturer on your behalf, and you choose the outcome — a replacement or a full refund.
- Keep everything until it's resolved. Don't discard the box, foam, or pallet, and don't ship anything back before we've confirmed the next step.
A damaged delivery is frustrating, and we treat it as ours to fix. The sooner you send photos, the sooner we can make it right.