Privacy policy

This Privacy Policy explains how Easeor collects, uses, shares, and protects your personal information when you visit Easeor.com, place an order, use our services, or contact us.

1. DATA CONTROLLER

Easeor.com is operated by Easeor, which is the data controller responsible for your personal information.

Business address: Uzmiescio 3, Kursenai, LT-81147, Lithuania
Privacy email: support@easeor.com

2. INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

  • Contact and order information: Your name, email address, phone number, billing and shipping addresses, purchased items, returns, and transaction details.
  • Payment information: Payment method, payment confirmation, and related transaction information. Full payment card details are handled by our payment providers.
  • Account information: Login details, preferences, and settings if you create an account.
  • Technical and usage information: Your IP address, browser, device, network information, website activity, and cookie data.
  • Customer support information: Messages, photographs, and other information you provide when contacting us.
  • Marketing preferences: Your email, cookie, and advertising preferences.

We collect information directly from you, automatically through cookies and similar technologies, and from Shopify, payment providers, delivery partners, and other service providers.

3. HOW AND WHY WE USE YOUR INFORMATION

We use personal information to:

  • Process payments, orders, deliveries, returns, and refunds.
  • Communicate with you and provide customer support.
  • Maintain customer accounts and remember preferences.
  • Prevent fraud and protect our website and services.
  • Understand website use and improve the customer experience.
  • Send marketing and display relevant advertising where permitted.
  • Meet legal, tax, accounting, and regulatory requirements.

Where the GDPR or UK GDPR applies, we rely on:

  • Contract: To process your order and provide customer service.
  • Legal obligation: To comply with applicable legal requirements.
  • Legitimate interests: To operate and improve our store, prevent fraud, and protect our services.
  • Consent: For non-essential cookies, certain marketing communications, and personalized advertising where consent is required.

4. SERVICE PROVIDERS AND DATA SHARING

We share personal information only when reasonably necessary to operate our store. Recipients may include:

  • Shopify: Store hosting, checkout, order management, analytics, security, and related services.
  • Payment providers: Processing payments and refunds.
  • Suppliers and fulfillment partners: Some products are fulfilled and shipped from China. We may share your name, shipping address, phone number, email address where required, and order details to prepare and deliver your order.
  • Delivery carriers: Delivering and tracking packages.
  • Email, analytics, and advertising providers: Sending communications, measuring website and advertising performance, and displaying relevant advertisements.
  • Authorities and professional advisers: When required by law or necessary to protect our legal rights.
  • Business successors: In connection with a merger, sale, restructuring, or transfer of our business.

Our store is hosted by Shopify, which processes information about your access to and use of our store. If Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may use information about interactions with our store, Shopify, and other Shopify merchants to provide personalization, analytics, security, and advertising features.

5. DATA RETENTION

We keep personal information only for as long as reasonably necessary:

  • Order and transaction records are retained for the period required by tax and accounting laws.
  • Customer service information is retained while needed to handle requests, claims, and disputes.
  • Marketing information is retained until you unsubscribe or withdraw consent.

Information may be retained longer when required by law or necessary to prevent fraud, resolve disputes, or enforce agreements.

6. COOKIES AND ADVERTISING CHOICES

We and our providers use cookies and similar technologies to operate the website and checkout, remember preferences, understand website performance, measure marketing, and personalize content and advertising where permitted.

You can manage non-essential cookies through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

We may share information about your interactions with our website with advertising partners. Under certain U.S. state privacy laws, this may be considered a “sale,” “sharing,” or use of information for “targeted advertising.”

Depending on where you live, you may opt out through the Your Privacy Choices page in our website footer.

Where required by law, we also treat a Global Privacy Control signal as an opt-out request for the browser and device sending the signal. Other browser “Do Not Track” signals may not be recognized.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your data.
  • Withdraw consent for marketing at any time.
  • Request a copy of your data.

To exercise any rights, contact us at support@easeor.com.

8. CHILDREN'S PRIVACY

Our services are not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.

A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

9. SECURITY

We use reasonable technical and organizational measures to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. We will provide additional notice when required by law.

11. CONTACT INFORMATION

For privacy questions or requests, contact us at:

Trade name: Easeor
Business address: Uzmiescio 3, Kursenai, LT-81147, Lithuania
Privacy email: support@easeor.com
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET)