Return & Refund Policy

At Easeor, we want you to feel confident about your purchase. Below is a clear overview of our return, refund, cancellation, and damage process.

1. IMPORTANT RETURN INFORMATION

Return request window: 30 days from delivery
Refund processing: Up to 5 business days after refund approval
Restocking fee: None

2. RETURN PROCESS

To request a return, contact us at support@easeor.com within 30 days of receiving your order.

Please include:

• Your order number
• The item you would like to return
• The reason for the return

Items must be unused, undamaged, and returned in their original packaging.

Once your request is approved by Easeor, we will send you the correct return address and instructions. Please do not return an item before receiving approval.

3. DAMANGED, DEFECTIVE & INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at support@easeor.com.

Include your order number and clear photos of:

• The item and the issue
• The packaging
• The shipping label

Once the issue is confirmed, you can choose a free replacement or a full refund. You will not be responsible for return shipping costs.

Please keep the item and all packaging until we confirm the next steps.

4. REFUNDS, CANCELLATIONS & EXCHANGES

Refunds: Once your return is received and inspected, we will notify you. Approved refunds are issued to the original payment method within 5 business days.

Cancellations: Contact us as soon as possible if you need to cancel your order. We will do our best to stop it before processing or dispatch. Once shipped, the standard return process applies.

Exchanges: Please contact support@easeor.com for assistance with size or style exchanges.